Privacy Policy — pk365 game

pk365 game ("we", "us", "our") operates the online gaming and sports betting platform accessible at pk365game.pro. We are the data controller responsible for the personal information you provide when you register, deposit, play or interact with any part of our platform.

This Privacy Policy applies to all players and visitors who access pk365 game, regardless of whether they have a registered account. It covers all sections of the platform including Sports betting, Live Casino, Slots, Slot Games, Fish Games and Promotions.

When you register and use pk365 game, we collect personal data in the following categories:

We do not collect sensitive personal data such as biometric data, health information, religious beliefs or political opinions. We do not collect data from social media profiles unless you choose to contact us through a social channel.

pk365 game uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity and maintain your player profile on pk365 game.
• Payment processing: To handle deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification (KYC): To confirm that you are who you say you are, that you are at least 18 years of age, and that your payment methods belong to you.
• Fraud prevention and security: To detect suspicious activity, prevent unauthorised account access, and protect the integrity of the platform.
• Customer support: To respond to your queries, resolve disputes and provide assistance with your account.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to apply self-exclusion or deposit limits when requested.
• Platform improvement: To understand how players use pk365 game and to improve the platform experience, including Sports betting markets, Live Casino offerings and Slots content.
• Promotions and bonuses: To manage your eligibility for bonuses, including cricket and PSL promotions, and to send you relevant offers if you have opted in to marketing communications.
• Legal obligations: To maintain records as required and to respond to lawful requests from competent authorities.

pk365 game processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide you with the pk365 game service — account management, payments and game access — under the Terms and Conditions you agreed to at registration.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring and platform analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear opt-in consent. You may withdraw consent at any time.
• Legal obligation: Processing required to comply with applicable obligations, including identity verification and record-keeping requirements.

pk365 game does not sell or rent your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC services receive identity documents and personal details to confirm your age and identity as required for account verification.
• Fraud prevention services: Specialist providers receive technical and behavioural data to help us identify and prevent fraudulent activity on the platform.
• IT and platform providers: Hosting, security and infrastructure providers who process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Competent authorities: Where we are required by a lawful request to disclose information, we will do so. We will notify you where legally permitted to do so.

All third parties with whom we share data are required to handle it securely, use it only for the purposes specified, and comply with applicable data protection obligations. We do not permit our service partners to use your data for their own marketing.

When you make a deposit or request a withdrawal on pk365 game, we collect the minimum payment data necessary to process the transaction. For JazzCash and Easypaisa transactions, this includes your registered mobile number and transaction reference. For bank transfers, this includes account and branch details. For card payments, card details are processed directly by our payment gateway provider and are not stored on pk365 game's own servers.

Before we process your first withdrawal, we will carry out a Know Your Customer (KYC) check. This requires you to submit a copy of your CNIC (Computerised National Identity Card), and in some cases a proof of address and confirmation of your payment method. This information is used solely for identity and age verification and fraud prevention — it is not used for any other purpose.

pk365 game uses cookies and similar technologies (such as local storage and session tokens) to make the platform work properly and to improve your experience. Here is a breakdown of the types of cookies we use:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your language and currency preferences, and enable core features like the game lobby and cashier. These cannot be disabled.
• Performance cookies: These collect anonymised data about how players navigate pk365 game — which sections are visited most, how long sessions last, and where errors occur. This helps us improve the platform. These are only set with your consent.
• Functionality cookies: These remember choices you have made, such as notification preferences or your last visited section of the platform. These are only set with your consent.

You can manage non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies may affect your ability to use core features of pk365 game, including login and the cashier.

pk365 game takes the security of your personal data seriously. We apply a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration or disclosure.

• All data in transit between your browser or device and pk365 game is encrypted using TLS (Transport Layer Security).
• Sensitive stored data, including identity documents and financial records, is encrypted at rest.
• Access to player data within pk365 game is restricted on a need-to-know basis. Staff members only access the data required to carry out their specific role.
• We conduct regular security reviews and monitor our systems for signs of intrusion or unusual activity.
• In the event of a data breach that is likely to affect your rights, we will notify you without undue delay.

Despite these measures, no system is completely immune to risk. You also have a role to play — keep your account password strong and unique, and contact our support team immediately if you notice any suspicious activity on your pk365 game account.

We retain your personal data for as long as is necessary to fulfil the purposes set out in this policy, including maintaining your active account, processing payments and complying with applicable record-keeping obligations.

• Active accounts: Data is retained for the duration your account remains open on pk365 game.
• Closed accounts: Following account closure, we retain transaction records, identity verification documents and account history for the period required by applicable obligations. After this period, data is securely deleted or anonymised.
• Support communications: Records of support interactions are retained for a reasonable period to allow us to resolve follow-up queries and improve our service.
• Marketing data: If you have opted in to marketing communications, we retain your contact details for this purpose until you unsubscribe or request deletion.

As a player on pk365 game, you have the following rights over your personal data. To exercise any of these rights, contact our support team with your account details and the nature of your request.

We will respond to data rights requests within a reasonable timeframe. We may ask you to verify your identity before processing a request to ensure we are responding to the correct person.

pk365 game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on pk365 game, please contact our support team immediately. We will investigate promptly and close the account if the claim is substantiated, with all associated data deleted in accordance with our retention policy.

We apply age verification controls at registration and during the KYC process specifically to prevent minors from accessing the platform. If age verification fails or cannot be completed, the account will not be approved.

pk365 game may update this Privacy Policy from time to time to reflect changes in how we handle personal data, changes to the platform, or changes in applicable requirements. When we make material changes to this policy, we will notify registered players via the email address on their account or through a notice on the platform.

The "Last updated" date shown at the top of this page reflects when the current version of the policy came into effect. We encourage you to review this policy periodically. Continued use of pk365 game after a policy update constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how pk365 game handles your personal information, please reach out to our support team. We are available 24 hours a day, 7 days a week.

You can also find answers to common questions on our FAQ page, or review our Terms and Conditions and Responsible Gaming pages for related information.